Protecting Aging Parents from Screen Hijackers

If your aging parent has ever described a pop-up warning that their computer has a virus, followed by a phone number to call for help, you already know the sinking feeling that comes next. That call leads to a stranger demanding remote access to their machine—and often, their bank account. These are screen hijackers, and they represent one of the most aggressive and damaging forms of remote access and tech support fraud targeting middle-class Americans aged sixty-five and older.

The premise sounds harmless. A caller claims to be from Microsoft, Apple, or your parent’s internet service provider. They say malware has been detected, or that their subscription is expiring. Then comes the request for remote control. Once your parent types a code or clicks a link granting access, the hijacker takes over their screen, locks them out, and either demands a ransom, installs spyware, or directly transfers money from their accounts. The Federal Trade Commission reports that tech support scams alone cost victims over $1.3 billion annually, with seniors disproportionately targeted because they tend to be home during the day, trust authority figures, and may lack familiarity with how real tech support works.

Your first line of defense is education. Explain to your parent that legitimate companies like Microsoft, Apple, or their cable provider never make unsolicited phone calls or show unsolicited pop-up warnings. If a pop-up tells them to call a toll-free number, teach them to ignore it and close the browser window entirely. If a call comes in from an unknown number claiming to be tech support, instruct them to hang up without pressing any keys or speaking further. Many hijackers prey on politeness; your parent may feel rude hanging up on someone who seems helpful. Reassure them that being rude to a scammer is not only allowed but necessary.

Next, take a hands-on approach. Sit with your parent and show them how to access their computer’s settings to disable remote access features unless they specifically need them for a trusted helper. On Windows, this means going to System Properties and unchecking “Allow Remote Assistance connections to this computer.” On a Mac, it means turning off Screen Sharing in the Sharing preferences. If your parent does need remote support from you or a reputable service, create a shared password or pin that you both use only for that purpose. Scammers often demand immediate action; genuine technicians schedule appointments and never ask for payment via gift cards, cryptocurrency, or wire transfers.

Another crucial step is to install ad-blocking and anti-malware software on their computer. Many tech support scams begin with malicious ads or fake alert windows that lock the browser. An ad blocker stops many of these scripts before they appear. Also, set their browser to block pop-ups by default. If a pop-up warning appears that cannot be closed, teach your parent to force-quit the browser rather than call any listed number. On a PC, that means pressing Ctrl+Alt+Delete and selecting Task Manager to end the browser process. On a Mac, it is Command+Option+Escape.

Monitor their financial accounts as well. Screen hijackers often access online banking during the remote session. Set up transaction alerts for any purchase or transfer over a small amount, say twenty-five dollars. If a charge appears from a company they do not recognize, it may be the scammer testing the account. Review their credit card and bank statements monthly, but do so collaboratively—not accusatorily. Explain that you are looking out for them, not checking up on them.

Finally, have a written plan. On a piece of paper taped near their computer, write the following in large print: “If someone calls about your computer, hang up. If a pop-up says to call a number, shut down the computer and call [your name or phone number].” This simple visual cue can override panic when a scammer creates urgency. Many hijackers use fear—the threat of losing files or identity theft—to override rational thought. Your parent needs a simple, one-step reaction: stop, hang up, and call you.

Remote access fraud is not just a nuisance; it is a direct invasion of privacy and savings. By teaching your parent to recognize the script, disable the access features, and install basic protections, you give them back control over their own screen. The most important reminder is this: no legitimate tech support will ever demand remote access out of the blue. If something feels off, it is off. And when in doubt, they should call you first. You are the only real tech support they need.